Customers and your program members are seeking engagement, now more than ever. According to the Bond Brand Loyalty Report 2020, Loyalty Programs experience up to 6 times considerable lifts in key outcomes by providing or enhancing digital experiences for their customers.
Digital experience accounts for 3/4 of what drives engagement.
Changes in consumer behavior caused by the sudden surge in digital due to the global pandemic, have coerced brands to revamp their loyalty strategies. They need to build digital experiences that not only drive customer engagement but also reduce churn.
So, how do you build a digital presence that not only gathers valuable customer data but also analyses it and provides insights to drive personalized experiences?
To help brands understand how to redefine their customer engagement with digital experiences and take the necessary steps to be future-ready, Quantum Mob is organizing a web panel discussion with key industry leaders.